Privacy Policy

This Privacy Policy explains how Casinova, available at https://casinova-aussie.com, collects, uses, discloses, and protects personal information of visitors and users located in Australia. It applies to all visitors of our website, subscribers to our communications, and individuals who interact with our services, including those who follow links from our reviews to third-party gambling operators. This Privacy Policy is effective as of 1 January 2026 and supersedes any earlier version published on casinova-aussie.com.

Who We Are

OBSERVE: Casinova is an Australia-facing review brand of Casinova. It operates as an informational and affiliate review website and does not itself provide gambling services or process bets.

EXPAND: The underlying gambling operations referenced in our reviews are conducted by third-party operators. Based on the information available to us, the Casinova brand is operated offshore by Liernin Enterprises LTD. That entity is not incorporated in Australia and does not hold an Australian gambling licence. For the purposes of this Privacy Policy, however, "we", "our" and "us" refer only to the review brand operating via casinova-aussie.com.

REFLECT: We act as a data controller (or equivalent under applicable privacy regimes) in respect of personal information collected through casinova-aussie.com. Where we link to or refer you to third-party gambling operators, those operators are separate controllers of any data you provide directly on their websites.

Operator and Contact Details

• Brand name: Casinova (Australia-facing review brand: Casinova)
• Primary website: https://casinova-aussie.com
• Official operator site referenced: https://casinova.com (for informational purposes only)
• Underlying offshore operator (as publicly stated): Liernin Enterprises LTD, a limited company registered in the Marshall Islands under registration number 126211. Legal and mailing addresses have not been specified in the information available to us.

Because the underlying operator does not publish a clear Australian contact point, the primary contact channel for privacy-related questions concerning Casinova is:

• Data protection contact / support: [email protected]

At present, no individual Data Protection Officer (DPO) has been formally appointed. All privacy enquiries will be handled by our data protection contact team via the email address above.

What Personal Data We Collect

OBSERVE: We collect only the information necessary to operate an Australian-facing gambling review website, perform analytics, manage communications, and comply with applicable law.

EXPAND: Because Casinova is an affiliate-style review site and not a gambling operator, we do not operate player accounts, take bets, or directly process KYC documents or withdrawals. However, we may still collect a range of information about your interaction with our site and our communications.

REFLECT: The categories of personal data we may collect, either directly from you or automatically, include the following:

1. Identification and Contact Data

• Basic identifiers: name, username or handle (if you choose to provide it in a contact form or communication).
• Contact details: email address (for newsletters, feedback, or support), and any telephone number you voluntarily provide when contacting us.
• Communication content: messages you send us (e.g., enquiries, complaints, feedback), together with the metadata of such communications.

2. Technical and Usage Data

• Device and connection data: IP address, approximate location inferred from IP, browser type and version, operating system, device identifiers, language settings, and referring URLs.
• Log and interaction data: pages visited, click paths, timestamps, session duration, error logs, and interaction with forms or consent banners.
• Cookie and tracking data: identifiers stored in cookies or similar technologies (see "Cookies & Tracking Technologies" below).

3. Behavioural and Preference Data

• On-site behaviour: clicks on links (including outbound affiliate links), scroll depth, engagement with reviews, and preferences such as language or display options.
• Marketing & consent data: records of newsletter subscriptions, preferences regarding communications, and proofs of consent or opt-out.

4. Payment and Financial Data

Casinova does not process bets, handle deposits or withdrawals, or collect payment card information from users. If at any point we introduce paid services (for example, premium content), we may collect limited payment details via trusted payment processors, such as:

• Transaction metadata: transaction ID, amount, currency, date, time, and partial card or account identifiers as provided by the payment processor.

Any gambling-related payment data you share with third-party casinos we review is governed exclusively by those operators' privacy policies.

5. Special Categories of Data

We do not intentionally collect sensitive information (such as health data, religious beliefs, or biometric data). We may incidentally process such information only if you voluntarily include it in free-text fields (for example, in a detailed complaint). In such cases, we will handle it with additional care and, where required, ask for explicit consent or delete it if it is not necessary.

Legal Basis for Processing

OBSERVE: Users visiting Casinova may be residents of different jurisdictions. While our main audience is in Australia, we align our practices, where reasonably possible, with international standards such as the EU General Data Protection Regulation (GDPR) as a benchmark.

EXPAND: For Australian users, the primary framework is the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Even though the underlying operator is offshore (Marshall Islands / Philippines / Anjouan), we apply these principles when handling data collected via casinova-aussie.com.

REFLECT: Depending on the context and your location, we rely on one or more of the following legal bases:

1. Consent

• Scope: We rely on your explicit consent where required for:
  • non-essential cookies and tracking technologies;
  • direct marketing communications (such as newsletters);
  • processing of any sensitive information you voluntarily provide.
• Rights: You may withdraw consent at any time via the mechanisms described under "Your Rights". Withdrawal will not affect the lawfulness of processing prior to withdrawal.

2. Contractual Necessity

• Scope: Where you enter into a contractual relationship with us (for example, if we introduce registered user accounts or paid content), we process your data to:
  • create and manage your account;
  • provide the requested services or content;
  • handle support requests related to those services.

3. Legitimate Interests

• Scope: We process certain data where necessary for the legitimate interests of Casinova, balanced against your privacy rights, including:
  • ensuring the security and integrity of casinova-aussie.com;
  • detecting and preventing fraud, abuse, or technical issues;
  • measuring and improving site performance, content relevance, and user experience;
  • conducting aggregated analytics and statistics.
• Balancing test: We assess and document whether our interests are not overridden by your rights and expectations and provide opt-out mechanisms where appropriate (particularly for profiling or marketing-related uses).

4. Compliance with Legal Obligations

• Scope: We may process and retain certain data where required to:
  • comply with obligations under applicable privacy, consumer protection, tax or anti-fraud laws;
  • respond to valid requests from regulators, such as the Australian Communications and Media Authority (ACMA) or other competent authorities;
  • maintain records necessary for dispute handling and legal defense.

Purpose of Processing

OBSERVE: Data processing purposes must be clearly defined and limited to what is necessary.

EXPAND: For Casinova, we process personal and technical data primarily to run a safe, informative gambling review platform for Australian users, in a context where offshore operators and grey-market services are involved.

REFLECT: We use your information for the following purposes:

1. Providing and Operating Our Services

• Delivering access to reviews, rankings, and informational content about online casinos and games.
• Ensuring that the website functions properly on your device (for example, remembering your basic settings).
• Responding to your enquiries, complaints or feedback sent to [email protected].

2. Site Improvement and Analytics

• Monitoring usage patterns and website performance (e.g., which pages are most visited, where users encounter errors).
• Conducting aggregated and anonymised analytics to improve user experience, usability, and content relevance.
• Testing new features or layouts and measuring their impact.

3. Marketing and Communications

• Sending newsletters, promotional information, or updates about Casinova content, where you have opted in.
• Providing tailored content and recommendations based on your interaction with our site, subject to your consent where required.

4. Fraud Prevention, Security and Compliance

• Protecting casinova-aussie.com against misuse, automated scraping, spam, and cyber-attacks.
• Detecting and investigating suspicious activity or violations of our terms.
• Complying with obligations under applicable law and responding to lawful requests from competent authorities.

Disclosure & Sharing

OBSERVE: As a review site, we do not sell personal data to gambling operators; however, we may share certain data with carefully selected third parties to operate our services.

EXPAND: Given the offshore and grey-market nature of many operators we review, we strive to limit personal data flows while still enabling technical and analytical services common to modern websites.

REFLECT: We may disclose personal information in the following situations:

1. Service Providers and Processors

• Hosting and infrastructure providers: Companies that host our servers, databases, and content delivery networks.
• Analytics and measurement partners: Tools that help us measure traffic, engagement and performance (e.g., web analytics platforms, A/B testing tools).
• Email and communication services: Providers used to send newsletters, transactional emails, or manage support tickets.

These partners are bound by contractual obligations to process personal data only on our behalf and in accordance with this Privacy Policy and applicable law.

2. Affiliate and Advertising Partners

• Affiliate tracking: When you click on an outbound link to a third-party casino or gambling site, certain technical information (such as that an anonymous user from casinova-aussie.com clicked a particular link) may be shared with that operator or its affiliate network via tracking URLs or IDs. This is primarily used to attribute referrals and calculate commissions and does not generally include your name or direct identifiers.
• Advertising networks: If we use advertising or retargeting services, we may allow third-party scripts or pixels on our site, which can collect data about your browsing activities for targeted advertising, subject to your cookie/consent settings.

3. Regulators and Public Authorities

• We may disclose information where reasonably necessary to:
  • comply with applicable law or a binding request from a competent authority;
  • cooperate with regulators such as the Australian Communications and Media Authority (ACMA) regarding illegal online gambling and related issues;
  • protect our rights, property, or safety, or that of our users or the public.

4. Business Transfers

• In the event of a merger, acquisition, restructuring or sale of assets related to Casinova, user information may be transferred as part of the transaction, subject to confidentiality protections and continued adherence to this Privacy Policy or a successor policy with substantially similar protections.

5. With Your Consent

• We may share your information with third parties when you provide explicit consent for a specific purpose, which will be clearly communicated at the time.

International Transfers

OBSERVE: Our services involve cross-border data flows, as we rely on global infrastructure and may reference offshore gambling operators.

EXPAND: Data collected via casinova-aussie.com may be processed or stored outside of Australia, including in the European Union, the United States, the Philippines, the Marshall Islands, Anjouan, or other jurisdictions where our service providers or infrastructure are located.

REFLECT: Where we transfer personal information internationally, we implement appropriate safeguards consistent with widely recognised data protection principles:

• Contractual safeguards: Where required, we use contractual clauses designed to protect your personal data, such as standard contractual clauses or equivalent protections recognised by relevant data protection authorities.
• Vendor due diligence: We carefully select service providers that demonstrate a reasonable level of security and privacy compliance (e.g., adherence to ISO 27001 or SOC 2 standards, where applicable).
• Data minimisation: We limit the amount of personal data sent outside your country where practical, and favour aggregated or pseudonymised data where full identifiers are not necessary.

Not all jurisdictions to which data may be transferred provide the same level of data protection as Australia or the EU. By using casinova-aussie.com, you understand that your data may be processed in such locations, subject to the safeguards described above.

Data Retention

OBSERVE: Personal data must not be kept for longer than necessary for the purposes for which it was collected.

EXPAND: Retention periods vary depending on the type of data, legal requirements and the nature of our relationship with you.

REFLECT: We apply the following general retention guidelines, unless a longer or shorter period is required by law:

• Contact and communication data: Emails, support tickets and related correspondence are typically retained for up to 5 years from the date of your last interaction, to manage ongoing queries and potential disputes.
• Technical logs and analytics data: Server logs, error logs, and analytics event data are usually retained in identifiable form for up to 24 months, after which they may be aggregated or anonymised.
• Marketing and consent records: Records of your subscription, opt-in, and opt-out choices are retained for as long as you remain subscribed, and for up to 5 years after you unsubscribe, to demonstrate compliance with marketing rules.
• Cookie data: Retention depends on the specific cookie (see "Cookies & Tracking Technologies"). Session cookies typically expire when you close your browser; persistent cookies may remain for between 1 month and 24 months, unless you delete them earlier.

We will securely delete or anonymise personal data once it is no longer needed for the purposes for which it was collected, provided there are no overriding legitimate interests or legal obligations requiring longer retention (for example, in connection with investigations or legal claims).

Your Rights

OBSERVE: Individuals have enforceable rights over their personal data under modern privacy frameworks, including the GDPR (EU/EEA) and comparable regimes in other countries.

EXPAND: While Casinova is primarily aimed at Australian users and is not established in the EU or Mexico, we seek to align our practices, where reasonably practical, with GDPR-style rights and with international best practices, including principles found in Mexican data protection legislation (such as transparency, purpose limitation and ARCO-like rights: access, rectification, cancellation, opposition).

REFLECT: Subject to applicable law and certain limitations, you may have the following rights in relation to personal data we hold about you:

1. Right of Access

• You can request confirmation of whether we process your personal data and obtain a copy of such data, together with information about how we use it.

2. Right to Rectification

• You can ask us to correct inaccurate personal data or complete incomplete data we hold about you.

3. Right to Erasure ("Right to be Forgotten" / Cancellation)

• You can request deletion of your personal data where:
  • the data is no longer necessary for the purposes for which it was collected;
  • you have withdrawn consent and there is no other legal basis for processing;
  • you have validly objected to the processing;
  • the data has been unlawfully processed; or
  • erasure is required by law.

4. Right to Restriction of Processing

• You can ask us to restrict processing of your data in certain circumstances, for example while we verify the accuracy of the data or consider an objection.

5. Right to Object

• You can object to processing based on our legitimate interests, including profiling, on grounds relating to your particular situation.
• You can always object to direct marketing (including any profiling related to such marketing). We will then stop processing your data for marketing purposes.

6. Right to Data Portability

• Where technically feasible and required by law, you may request a copy of the personal data you have provided to us in a structured, commonly used and machine-readable format, and have it transmitted to another controller.

7. Right to Withdraw Consent

• Where processing is based on your consent (for example, for newsletters or certain cookies), you may withdraw consent at any time using the unsubscribe link in our emails, adjusting your cookie settings, or contacting us at [email protected].

Procedures, Timeframes and Cost

• How to exercise your rights: Please send a clear request to [email protected], specifying:
  • which right(s) you wish to exercise;
  • the context in which you believe we process your data (e.g., newsletter, site usage);
  • sufficient information to verify your identity (we may request additional details if necessary to protect your account and data).
• Response timeframe: We aim to respond within 30 days of receiving your request. If your request is complex or numerous, we may extend this period by a further 30 days, in which case we will inform you of the extension and reasons.
• Fees: We process rights requests free of charge. However, where a request is manifestly unfounded or excessive, we may charge a reasonable fee or refuse to act, in accordance with applicable law.

Some rights may be limited where we have overriding legitimate grounds or legal obligations (for example, retaining data for regulatory reasons or for legal defense). We will explain any such limitations in our response.

Cookies & Tracking Technologies

OBSERVE: Cookies and similar technologies are essential to the operation and optimisation of casinova-aussie.com.

EXPAND: Cookies are small text files stored on your device when you visit our site. They may be set by us ("first-party cookies") or by third parties ("third-party cookies").

REFLECT: We use the following categories of cookies and tracking technologies:

1. Strictly Necessary (Functional) Cookies

• Purpose: Enable basic functions such as page navigation, secure areas of the website, and cookie consent preferences. The website cannot function properly without these cookies.
• Examples: Session identifiers, security tokens, load-balancing cookies.
• Duration: Mostly session-based (expire when you close your browser) or short-term persistent cookies.

2. Analytics and Performance Cookies

• Purpose: Collect information on how visitors use casinova-aussie.com (e.g., which pages are visited most often, error messages received) to improve performance and usability.
• Examples: Web analytics platforms, A/B testing tools.
• Duration: Typically persist for several months to a maximum of around 24 months, unless you delete them earlier.

3. Advertising and Affiliate Cookies

• Purpose: Track outbound clicks to third-party gambling operators to attribute traffic and, where applicable, commissions to Casinova. In some cases, they may also be used by advertising networks to deliver personalised advertising.
• Examples: Affiliate tracking IDs embedded in outbound links, third-party pixels.
• Consent: Where required by law, we request your consent before placing or allowing these cookies.

Managing Cookies

• Browser settings: Most browsers allow you to block or delete cookies through their settings. Doing so may affect the functionality of some parts of the site.
• Cookie banners or tools: Where implemented, you can manage your preferences using our on-site cookie banner or settings panel.
• Third-party opt-outs: Some third-party analytics or advertising providers offer their own opt-out mechanisms. Consult their privacy policies for details.

Data Security

OBSERVE: Protecting the confidentiality, integrity and availability of your data is fundamental to our operations.

EXPAND: Although Casinova does not process high-risk financial gambling transactions, we still implement security controls appropriate for a modern content and affiliate platform.

REFLECT: Our security measures include, where applicable and reasonable:

• Encryption in transit: We use TLS 1.2+ (or higher) to encrypt data transmitted between your browser and our servers.
• Encryption at rest: Where feasible, we store data in encrypted databases or storage volumes to reduce the impact of unauthorised access.
• Access controls: Access to administrative systems and data is restricted to authorised personnel under the principle of least privilege and protected by strong authentication measures (including multi-factor authentication where possible).
• Security monitoring and logging: We maintain logs for security events and monitor for unusual activities that might indicate an attack or misuse.
• Vendor security: We select hosting and technology providers that implement recognised security practices, such as ISO 27001 or SOC 2 aligned controls, where applicable.
• Staff awareness: Personnel with access to personal data are trained on confidentiality obligations and basic security and privacy principles.
• Incident response: In the event of a data breach affecting your personal information, we will take appropriate steps to mitigate harm and, where required by law, notify you and relevant authorities within the applicable timeframes.

No online service can guarantee absolute security. However, we continually assess and improve our technical and organisational measures to protect your information.

Complaints & Contacts

OBSERVE: Users must have clear channels to raise questions or complaints about privacy.

EXPAND: Given the offshore nature of the underlying gambling operator, effective redress mechanisms within Australia may be limited. Nonetheless, we are committed to addressing privacy concerns relating to casinova-aussie.com in a transparent and timely manner.

REFLECT: If you have a question, concern, or complaint about how we handle your personal data, you can contact us or escalate the matter as follows:

1. Contacting Us

• Email: [email protected]

When submitting a complaint, please include:

• a clear description of your concern or request;
• details of any relevant communications or interactions with us; and
• your preferred contact details for our response.

2. Internal Complaint Handling Procedure

1. Acknowledgement: We will aim to acknowledge receipt of your complaint within 5 business days.
2. Review: We will investigate your complaint, gather relevant information, and assess whether our practices have complied with this Privacy Policy and applicable privacy laws.
3. Response: We will provide a written response, usually by email, within 30 days of receiving your complaint. If we require additional time due to complexity, we will inform you of the delay and provide an updated timeframe.
4. Further steps: If you are not satisfied with our response, you may seek review by an external authority (see below).

3. Escalation to Supervisory Authorities

Depending on your location, you may have the right to lodge a complaint with a data protection or privacy authority. For Australian users, the primary authority is:

• Office of the Australian Information Commissioner (OAIC)
  Website: https://www.oaic.gov.au
  Phone: +61 2 9284 9749
  Address: GPO Box 5218, Sydney NSW 2001, Australia

If you are located in the EU/EEA or another jurisdiction with a dedicated data protection authority, you may also contact your local authority. While the underlying operator is offshore and may not fall squarely within certain jurisdictions, we will cooperate in good faith with any competent authority that contacts us regarding privacy matters related to casinova-aussie.com.

Updates

OBSERVE: Privacy practices and legal requirements evolve over time.

EXPAND: We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or applicable law, including regulatory developments concerning online gambling and associated review and affiliate services.

REFLECT: When we make material changes, we will take appropriate steps to notify you and give you an opportunity to review the updated policy.

Notification Methods

• Website notice: We will post the updated Privacy Policy on casinova-aussie.com with a revised "Last updated" date.
• Email notification: Where you have subscribed to our communications and the changes are material, we may send an email notice summarising the key updates.
• On-site alerts: For significant changes, we may display a banner, pop-up, or account dashboard alert (if user accounts are introduced) drawing your attention to the updates.

Advance Notice and Your Options

• Where feasible and the changes are material, we will provide at least 30 days' notice before the new terms take effect.
• If you do not agree with the updated Privacy Policy, you should stop using casinova-aussie.com and, where applicable, unsubscribe from our communications.
• Continued use of the website after the effective date of an updated Privacy Policy will be considered as acceptance of the changes, to the extent permitted by law.

Last updated: January 2026